Sai Pranav Atla

Experience

CirrusLabs · AI Platform Admin Lead since Oct 2026 · 10+ years in enterprise operations

1. Oct 2026 - Present

   AI Platform Admin Lead

   CirrusLabs · client: Big Four professional services firm

   Support enterprise AI platforms for a Big Four firm's internal teams, with an initial focus on Anthropic Claude and a broader remit across OpenAI and Google Gemini. My role covers user provisioning, API access and key governance, usage policies, cost monitoring and platform reliability. I work with security and engineering teams on audit logging, model evaluation and automation of day-to-day administration.

   Anthropic Claude, OpenAI, Google Gemini, AI governance, API automation, LLMOps

2. Jan 2021 - Apr 2026

   Cloud & Platform Infrastructure Specialist

   Accenture · client: SAP

   Worked at Accenture in cloud and platform infrastructure, leading a 16-member operations team and serving as the point of contact between SAP and Accenture for the CX and I&CX portfolio, covering SLA/KPI governance, capacity planning and scope assessment, with 100% SLA compliance across the supported services. Delivered automated operational reporting recognised with the SAP Hero Award and selection into Accenture’s Top 25 Global AI Programs.

   SAP CX / I&CX, Commerce Cloud, C4C, SLA/KPI governance

3. Sep 2018 - Jan 2021

   Subject Matter Expert, Cloud Operations

   Tata Consultancy Services · client: SAP

   Managed incident response for SAP Customer Experience services. Triage automation and standard escalation paths reduced resolution time by 40%; a rebuilt knowledge base reduced repeat-issue resolution time by 30%. Process and tooling improvements increased operational efficiency by 25%. Received nine SAP Best Performer of the Month awards.

   ITSM, Confluence, GitHub, Capacity planning

4. Aug 2015 - Sep 2018

   Major Incident Manager

   IBM

   Coordinated the response to severity-1 incidents on enterprise platforms, bringing technical teams together under pressure and keeping customers and executives informed. Led post-incident reviews and introduced improvements to incident and problem management to reduce resolution time.

   Incident & problem management, ITSM

5. Ongoing · Independent

   AI platform projects

   atla.in

   Build and run independent AI platforms alongside my role at CirrusLabs. Gate brings multiple model providers behind one API with tenant controls, budgets, policy, failover and audit logging. Gita Reflection explores grounded retrieval across 700 verses on Amazon Bedrock. The Observability Deck tracks live site health, traffic, latency, security and AI usage. I test retrieval grounding and automate deployments on AWS.

   LLM gateways, Bedrock, RAG, Python, FastAPI, AWS, GitHub Actions